The term User Experience

The term User Experience was probably first heard in public at the CHI ’95 Conference Companion on Human Factors in Computing Systems held on May 7-11, 1995 in Denver, Colorado. The combination of the two words User Experience first appeared in a presentation by Donald Norman, Jim Miller and Austin Henderson of Apple Computer entitled What You See, Some of What’s in the Future, And How We Go About Doing It: HI at Apple Computer, particularly in the sentence: “In this organizational overview, we cover some of the critical aspects of human interface research and application at Apple or, as we prefer to call it, the ‘User Experience.’”